Skip to content

Beyond the Bureaucracy: Delivering a Secure and Citizen-Centric Future for NSW

Wednesday, 12 August | 8.30am - 12:00 pm
Lobby, 48 Pirrama Road, Pyrmont NSW

Executive Summary

NSW Innovation Week 2026 will lay out the blueprint for government operations along with the policy, the governance, the procurement, and the culture required to navigate the AI era. 

The Opportunity Ahead: As public servants, your ultimate stakeholder isn’t the process - it’s the citizen. While the industry debates internal operating models and technology, citizens are left wondering when government services will catch up? They want simple, fast, secure, and accessible support.

Introducing Google’s Perspective on Gov 3.0 - how departments can fundamentally change the way citizens, employees and students engage with government systems in an intuitive, secure and efficient way. 

With over 10+ years as a leader in AI innovation, Google Cloud has a perspective on how the Government can innovate without replacing your architecture. In this exclusive roundtable event, the conversation is shifting focus from backend changes to prioritising frontend impact for citizens and government employees. 

In this 3-hour roundtable and workshop discussion, Google and Government leaders will showcase how you can securely break down departmental silos, build absolute trust with skills and governance frameworks, and deliver proactive, intuitive Gov 3.0 services that put the citizen and government employee experience first. 

 Registration

Government Executive Attendance

Complimentary

You will leave with:

  • Access to the full 3-hour roundtable on citizen-centric government service delivery with Google experts and NSW leaders.
  • Live demonstrations of Google AI and integration solutions addressing real NSW citizen and employee service challenges 
  • Participate in panel discussions and co-design workshops focused on data interoperability, AI integration into user and employee experiences, and building citizen trust.

 The 3-Hour Roundtable Blueprint 

The Why: The Citizen Lens

  • Welcome & Context Setting: PSN Innovation weeks has spurred lots of debate and interest, now we must refocus on how to build a department ecosystem that supports citizen’s expectations and what they expect to see from a modern-day government. 
  • Panel Discussion: Reimagining the Citizen Experience: Focus on the friction citizens still face. What does an "intuitive" government look like in the world of a citizen?

The How: Google Innovation and Solutioning

  • Interactive Deep Dives: Google will showcase ideas on how a NSW citizen or government employee can have a Gov 3.0 experience through Google-powered public infrastructure.
    • Demo 1: The Intuitive Front Door: Demonstrate how Gemini can support the Citizen Experience showcasing a variety of examples of how this technology can enhance and streamline the citizen and employee experience within government ecosystems.
    • Demo 2: Invisible Integration:  Learn how Google data solutions safely connect a citizen's data across separate departments, teams and agencies in real-time.
    • Demo 3: The Orchestration Layer: By providing Government Staff with an intuitive operational layer to service agents, access information across your ecosystem and support through frontier capabilities - Gemini Enterprise is the ultimate brain behind the complex and messy architecture which exists across Government today.

The Guardrails: Building Employee Skills, Security & Trust

  • Co-Design Skills and Security for your organisation: This session focuses on building unshakable trust and new skills within departments to prepare for the future of AI.  Learn about how Google approaches the adoption lifecycle of AI tools, what’s important about governance and who needs to be involved in these people-centric decisions. 
  • Closing & Next Steps

Speaker panel

Hear directly from NSW Government leaders and Google innovators who are actively reshaping citizen services. Drawing on frontline experience in service delivery, digital transformation and AI innovation, the panel will discuss how NSW can simplify interactions, build public trust and create seamless, secure experiences that put citizens at the centre of government.

AmithShetty (1) (1)

Amith Shetty

Clinical Director | System Sustainability and Performance    
NSW Ministry of Health

FGI Fellow
Future Government Institute
Ilro_Headshot_2018_2-1

Ilro Lee

Director Data, Intelligence & Analytics
Building Commission NSW
NSW Department of Customer Service

FGI Fellow
Future Government Institute
 
Natalie P

Natalie Piucco

APAC Chief Technologist & AI GTM Lead (Applied AI), Google
 
Robert Sibo

Robert Sibo

Head of AI/ML Customer Engineering ANZ, Google
Becky Tyler

Becky Tyler

Strategic Pursuits and AI GTM - Public Sector, Google
Ben thurgood

Benjamin Thurgood

Customer Engineering Manager Public Sector and New Zealand, Google
Nerissa Penfold-1

Nerissa Penfold
AI Adoption and Transformation Lead, Google

Event Partner

GC_Logo_FullColor_rgb